Refund policy
Return & Refund Policy
We have a 14-day return policy — you have 14 days after receiving your item to request a return.
Eligibility To be eligible for a return, your item must be in the same condition as received — unused, unworn, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.
How to Start a Return Contact us at info@mysafaribooks.com to request a return. Please note that items sent back without first requesting a return will not be accepted. If your return is accepted, we'll send you instructions on how and where to send your package to our address in Nairobi, Kenya. Return shipping costs are the responsibility of the customer.
Damages & Issues Please inspect your order upon receipt and contact us immediately at info@mysafaribooks.com if your item is defective, damaged, or incorrect, so we can resolve the issue promptly.
Non-Returnable & Non-Refundable Items The following items cannot be returned or refunded under any circumstances:
- Perishable goods (food, flowers, plants, etc.)
- Custom or personalised products (special orders)
- Personal care goods (beauty products, etc.)
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
Please contact us at info@mysafaribooks.com if you have questions about a specific item before purchasing.
Exchanges We do not process direct exchanges. The fastest way to get the item you want is to return your original item (once accepted) and place a new order separately.
Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 14 business days. Please allow additional time for your bank or credit card company to post the refund.
If more than 14 business days have passed since your refund was approved, please contact us at info@mysafaribooks.com.